Something is not working

1.I cannot log inEmail or password is incorrect" means one of the two is wrong, or the account was closed. Check the address, reset the password from the login page (the link works once and expires in an hour), wait a minute after "Too many attempts", and a suspended account is told so with support as the next step. Signed out everywhere means someone used Sign out everywhere.For readers and authors · updated 2026-09-20
2.An e-mail I expected did not arriveDuring the beta e-mail may be off for the deployment; when it is on, check the digest rhythm and spam; reset links expire in an hour.For readers and authors · updated 2026-09-20
3.The reset e-mail did not arriveCheck the spam folder and the address you typed; a link expires an hour after it was sent; when e-mail is off for a beta deployment the request is recorded and the team sends the link by hand.For readers and authors · updated 2026-09-20
4.A download or a page is not workingAn ARC link that stopped working expired after fifteen minutes; ask for a fresh one from My requests. A page that says Something went wrong keeps what you wrote; try again, then use Get help, which opens the contact form with the page and a reference filled in. This page has wandered off means a mistyped, moved or unpublished link. You're offline means the app needs a connection; your shelves and notes are safe.For readers and authors · updated 2026-09-20